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Articles/Chapters/Volumes | ||
| Issue | Title | |
| Vol 1, No 1 (2010): EJASA: Decision Support Systems and Services Evaluation | Customer satisfaction and loyalty assessment by means structural equation models | Details PDF |
| Riccardo Di Nisio, Tonio Di Battista | ||
| Vol 1, No 1 (2010): EJASA: Decision Support Systems and Services Evaluation | Customer satisfaction within a large scale retail trading group: research design and control | Details PDF |
| Antonino Mario Oliveri, Franco Vaccina | ||
| Vol 3, No 1 (2012): EJASA: Decision Support Systems and Services Evaluation | Evaluation of customer satisfaction of services with subgroups data | Details PDF |
| Maria Chiara Zanarotti, Laura Pagani | ||
| Vol 2, No 1 (2011): EJASA: Decision Support Systems and Services Evaluation | Cumulative correspondence analysis to improve the public train transport | Details PDF |
| Pasquale Sarnacchiaro, Antonello D'Ambra | ||
| 1 - 4 of 4 Items | ||
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