A Queuing model for Dealing with Patients with Severe Disease

Abstract

This paper suggests a proposed single server queueing model for severe diseases especially in Out-patient Department. The Outpatient Department of a hospital is visited by patients of all types ofdisease. Some of these diseases require immediate medical attention as severe complications may ariseif treatment is delayed. The goal of the study was to develop a queueing model considering patientswith severe disease and to study the improvement in the service time using the model. The singleserver queueing model was modied and analyzed. The eciency of the model was tested by usingoutpatient medical service, arrivals and departure of patients over a period of one year of a localhospital in Guwahati. The result indicated the average outpatient medical service response times forservice improve over the general model.